Terms of Service
Last Updated: July 31, 2026 · Effective Date: July 31, 2026
1. Acceptance of Terms
By accessing, browsing, or using the Promptier customer landing website, mobile application, or digital queue token services ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.
2. Digital Queue & Appointment Tokens
Promptier provides digital queue management and appointment scheduling on behalf of partner merchants. Please note:
- Estimated wait times are dynamically calculated and may vary based on merchant availability.
- Joining a virtual queue does not guarantee immediate service if the merchant closes early or experiences unexpected delays.
- Customers are required to be present at the merchant venue when their token number is called. Missed tokens may be cancelled by the merchant.
3. User Responsibilities & Account Integrity
You agree to provide accurate registration information (e.g., name, mobile phone number). You are prohibited from:
- Joining multiple queues fraudulently without intending to visit the merchant.
- Automating token generation or abusing queue APIs.
- Impersonating another individual or using unauthorized contact details.
4. Cancellations & Merchant Service Policies
Promptier operates as a technology facilitator between customers and merchants. Each individual merchant maintains its own operational policies, service pricing, and refund terms. Promptier is not liable for merchant service cancellations, delays, or pricing disputes.
5. Limitation of Liability
To the maximum extent permitted by applicable law, Promptier shall not be liable for indirect, incidental, special, or consequential damages resulting from queue wait delays, missed appointments, or server interruptions.
6. Contact Support
If you have any questions regarding these Terms of Service, please contact our legal and support team at support@promptier.in.